“Catch My Disease !”
Well lived, fit for purpose values will spread quickly within your business, and transfer organically to your people’s dealings with the outside world – it is an absolute joy hearing stories from customers and suppliers about how your people are terrific ambassadors for your business.
Unfortunately behaviours that are at odds with your business’s values will quickly have a negative impact on your business culture, and will have to be dealt with quickly, which can sometimes cause short term pain.
For example, I was appointed as interim GM of a business that required a turnaround in performance. One of its “star” sales managers had brought in a huge amount of deals to the business every year for the past three years. However, they were not living the values and the behaviour was negatively affecting everyone else in the business. After two performance management conversations, the employee left the business. This was a difficult decision in the short term in terms of lost revenue, but a powerful message to the wider team, which rallied so the business became a market leader within 12 months.
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